Friday, April 5, 2013

Kelley D Hamilton Q&A - Bonaventure Senior Living

Q: Where do you see Bonaventure going in 2013?

Kelley D. Hamilton: We feel pretty good about things, really. We opened Bonaventure communities in Castle Rock, Colorado and Salem, Oregon last year, bringing our entire portfolio up to 37, with over 80 percent of both of those new communities already pre-leased.

Q: Do you plan to expand the company’s presence in Colorado?

Kelley D. Hamilton: Yes, we’re building a new community in Colorado Springs and are also looking at building closer to home in Oregon and Washington in 2013. We anticipate 2013 is going to be a great year.

Q: Tell us a little bit about the history of Bonaventure.

Kelley D. Hamilton: Well, when we started back in 1999, we were called Mountain West Retirement Corporation. We started out with just two small assisted living communities. Since then, we’ve expanded and focused on multi-use campuses that are rich in features and ensure resident satisfaction.

Q: You have three separate groups, correct?

Kelley D. Hamilton: Yes, we have a core executive team, and then Bonaventure Senior Living, Bonaventure Senior Housing and Bonaventure Construction. Each organization has its own responsibilities within the whole.

Q: What are your metrics on resident satisfaction?

Kelley D. Hamilton: Glad you asked, because they’re easy to define and we’re very proud of them. For six years in a row, 9 out of 10 residents would happily recommend Bonaventure to a friend or family member. Our regular communication with our residents and their families ensures that we’re living up to our motto of, “Live Life on Your Terms.”

Q: Why do you think Bonaventure has been so successful?

Kelley D. Hamilton: We’re genuinely tuned into the resident’s needs. We set up town hall meetings and invite input, and make quarterly resident satisfaction surveys available. Our staff has a culture of accountability and responsibility, meaning that those inputs make their way back up the ladder to management and we respond to them.


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